Privacy Policy
This Privacy Policy describes how we collect, use, disclose, transfer, store and share your private information.
Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person. You may be asked to provide your personal information any time you contact Microshift, AD-II Engineering Inc.
Information We Collect
When you visit our Sites, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Sites, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Sites, and information about how you interact with the Sites. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Sites.
When you contact Microshift to ask a question or ask for technical support, we may collect certain personal information from you depending on how you reach out to us. Over the phone, we may ask for your name, phone number and email address. If you contact us via social media (Facebook, Instagram, Twitter) or through the support tab on our website, we will record your name, social media account name and email address.
When we need to physically service or repair one of our products that you own, or if we need to send you warranty or service items, we will collect your physical shipping address along with any other contact information we need to provide this service.
When you make or attempt to make a purchase through our webstore, we collect certain information from you, including your name, billing address, shipping address, payment information (including bank numbers), email address, and phone number. We refer to this information as your “Order information”.
You may add yourself to our email list through the form on our website, through our facebook page, in which case we will collect your name and email address.
Our Use of Your Information
Order Processing
When you place an order on our website, we will use the Order Information that we collect to fulfill your orders(including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
- Communicate with you
- Screen our orders for potential risk or fraud
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services
Service and Support Communication
When you contact our customer service, we may use your personal information to:
- Communicate with you
- Reference previous service communication regarding your product
- Send or receive photos or other media to aid us in providing service instructions or advice
When you sign up for our email list, we may use your personal information to keep you posted with Microshift news, new product announcements, and special offers.
Sharing Your Information
We share your personal information with third parties to help us use your personal information as described above. For example, when we book with a shipping agent, e.g. Fedex, UPS, USPS, DHL, TNT, etc., we provide your company name, attention name, shipping address, and contact phone number.
Additionally, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
We also use Google Analytics to help us understand how our customers use the Sites--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
We also use Atlassian JIRA Cloud to organize and respond to our customer service inquiries. We store and process your personal information in Atlassian pursuant to the terms of this privacy policy.
Finally, we may also share your personal information to comply with applicable laws and regulations; to respond to a subpoena, search warrant or other lawful request for information we receive; or to otherwise protect our rights.
Cookies and Other Technologies
Microshift websites including our online help system may use cookies and other technologies such as pixel tags and web beacons. These technologies help us understand user behavior on our website, and better determine how users are interacting with our web site. By use of our web sites you consent to our use of cookies.
Data Retention
When you place an order, we will maintain your order information for our records until you ask us to delete this information.
When you contact us to ask questions or request technical support, we will maintain your personal information until you ask us to delete this information.
When you join our email list we will maintain your name on the list until you request that you email address be removed from the list.
Changes
We may update this privacy policy from time to time in order to reflect changes to our practices and/or for other operational, legal or regulatory reasons.
Contacting Us
If you have any questions about this Privacy Policy, or if you would like to file a complaint, please contact us as follows:
- You may e-mail us at service@microshift.com
- You may contact us using contact forms at https://www.microshift.com/contact-us/